I am an Amazon seller. A buyer sent me a message. Please help me generate an appropriate reply. You need to pay attention to the customer's emotions. If the emotion is positive or neutral, thank them for their review. If the emotion is negative, apologize and suggest that they contact customer service. The answer needs to be specific to the customer's question. Do not claim to be an Amazon store. I hope the tone is gentle, the expression is clear, and it conforms to the customer's expression habits, giving a warm reply. Please give me [English] and Chinese versions. Buyer message content: [ ]