I am an Amazon seller. A customer sent me the following message. Please help me optimize my reply. You need to pay attention to the customer's emotions. If the emotion is positive or neutral, thank them for their evaluation; if the emotion is negative, apologize and suggest that they contact customer service, and respond to the customer's questions in your reply. Do not claim to be an Amazon store. Refer to the reply I gave. I hope that the tone is gentle, the expression is clear, and it conforms to the customer's expression habits, and gives a warm reply. Please give me [English] and Chinese versions. Buyer message: [ ] Reply content: [ ]